We asked, you said, we did

Yaankga and thank you.

Below are outcomes for some of the issues we've recently asked about.  

Consumer Protection values your views and experiences.

We asked

Consumers and the funeral industry were asked for feedback to support our review of the Prepaid Funerals Code.

You said

Feedback from the consultation determined that the Prepaid Funerals Code is working as intended.

We did

As permitted by the Fair Trading Act 2010 (WA), the Prepaid Funerals Code has now been amended to remove the expiry date and will continue to regulate the prepaid funeral industry by imposing requirements on the sellers of prepaid funerals. This will continue to enable consumers to have greater consistency, clarity and certainty when entering into a prepaid funeral contract.  

We asked

Consumers and the funeral industry were asked for feedback on the draft Funeral Pricing Code.

You said

Feedback received is published in the Policy response to industry submissions and Summary report (infographics).

We did

The WA State Government approved the Funeral Pricing Code which is effective from 1 May 2023, six months from the publication of the notice in the Government Gazette (8 November).

Consumer Protection will distribute educational resources for funeral directors to meet the Code and inform consumers, especially vulnerable groups.