Consumer self-help tool

Overview

Got a problem and not sure what your rights are? This tool can help you figure out if you’re covered by Consumer Protection laws in Western Australia, and how we may be able to assist. If we’re not the right agency to help with your issue, we’ll point you to the organisation best placed to support you, where possible. You can see further information at What Consumer Protection does. 

The tool will guide you through a series of questions to help figure out the best pathway for your situation.

Please note that this tool is designed to assist consumers who are seeking information on a dispute and is not intended for use by businesses. If you are a business with an issue you can’t resolve, you may like to seek advice from Small Business Development Corporation who also offer a Dispute resolution service. Or you can contact us on 1300 30 40 54 to discuss your situation. 

This tool is intended to provide guidance only and is not legal advice. If you encounter any issues or wish to discuss your situation further, please contact us on 1300 30 40 54.